DEVELOPMENT PROGRAMME

FOR HOUSEKEEPING MANAGERS

PROGRAMME OVERVIEW

This practical workshop includes all aspects of modern housekeeping management.  It is suitable for Executive Housekeepers, Housekeeping Managers, Rooms Division Managers, Head Housekeepers, Assistant and Deputy Housekeepers and all those responsible for housekeeping operations….. and will deliver skills which will improve business outcomes, improve the performance of the team and better customer experiences.

This three day workshop focuses on the multiple roles of the Housekeeping Manager as a Senior Manager, Integrator and Operational Specialist. 

Learning outcomes include housekeeping specific financial management, housekeeping operations, staff training & performance management, leadership skills for the housekeeping manager and quality control tools and tips.

Development programme sessions are lively and interactive, encouraging participation through interactive exercises, networking and shared experiences. 

Course fees include daily morning tea, light lunch, afternoon tea and all course materials.

PAYMENT OPTIONS
PayPal, Gocardless and Strike or TT via bank account

LEARNING OUTCOMES

Day 1: The role as Senior Manager – managing finance and managing people

1/2 Day Financial Management

  • Learn how to make smart business decisions which impact the business through a clear understanding of the analysis and actioning of the Rooms Division P&L.

  • Acquire useful tools to control costs, ensuring KPI’s and monthly goals are met, as well as managing monthly results.

  • Take control of expenses through smart rostering, intelligent stocktakes and meaningful measurement of productivity.

  • Discover ways to plan, prepare and present budgets for Housekeeping costs including labour, operating supplies and all expense lines relating to Housekeeping operations

1/2 Day Coaching skills and Staff Management

  • Learn and understand the cycle of coaching.

  • Develop quick and effective training programmes with essential follow up.

  • Acquire skills on how to deliver clear expectations to the team using techniques such as talking straight, active listening and demonstrating respect.

  • Gain valuable skills in tools for correcting poor performance.

  • Uncover ways to develop trust in order to give credit to others and create loyalty.

Day 2:  The role as Integrator - team leadership and motivation

  • Learn how to integrate Housekeeping vision and goals with all other stakeholders including team members, supervisors, peers, senior managers, corporate office and owners. 

  • Develop the ability to present and sell an idea or project with winning results which will gain trust and elevate the profile of the Housekeeping Department

  • Understand how to create a motivating environment for the team through shared ideas from the group by adding employee value, instilling pride in the brand and the Department through great teamwork

  • Learn how delegating works as a tool to motivate the team. 

  • Discuss and share ideas on celebrating success.

  • Develop the skills required to improve self-branding and managing up.

  • Undertake a group exercise in crisis management.

Day 3: The role as Operational Specialist - Housekeeping Operations and Quality Control Management

Learn the importance of effective housekeeping quality control techniques and tools. 

  • Practice problem solving and come up with a clear action plan which delivers results

  • Gain insight into the tools required for performance measurement including quality control checklists, measuring, analysing and improving results

  • Learn quality control through the implementation of training programmes for Room Attendants with proactive follow-up.

  • Develop winning strategies by collaborating with external contractors and agencies. 

  • Undertake a cost benefit analysis of contracting-out versus in-house operations.

  • Bring all the learnings from the 3 days together and develop an action plan to move the Department forward

  • Look into the future of Housekeeping through a presentation on "The future Of Housekeeping - Trends and Innovations in 2023"