COURSE DESCRIPTION

FULL COURSE FEE S$2180 INCLUDING GST

The Future of Housekeeping for the Professional Housekeeper is an innovative course designed to equip housekeeping professionals with the skills and knowledge needed to thrive in a rapidly evolving industry. It covers key areas such as sustainability, technology and innovation, data analysis, people, and financial management.

Read all about the Masterclass Trainer Ms. Elizabeth Lycette here

WHO SHOULD ATTEND

This course is tailored for Directors of Housekeeping, Executive Housekeepers, Assistant Mangers, Senior Supervisors, Rooms Division Managers and Front Office Managers looking for career development to Rooms Division.

Participants should have relevant supervisory or management experience in the housekeeping and/or rooms division.

COURSE OBJECTIVES

This course will cover a broad spectrum of skills and knowledge that would equip professional housekeepers for the challenges and opportunities in the evolving landscape of the industry in areas such as sustainability practices, emerging technologies in housekeeping, business and entrepreneurship skills, housekeeping operations, staff training and development and leadership skills.

At the end of the course, participants will be able to apply skills and knowledge obtained to implement and drive sustainability practices, adopt technology, and smart solutions to streamline processes, and future-proofing job role through upskilling and reskilling of self and team members.

COURSE STRUCTURE

Methodology

Lecture, case studies, discussions, and hands-on application through work exercises and project development sheet.

Assessment

Implementation Plan / Project

Certificate

Certificate of Achievement

COURSE OUTLINE

This course covers the following:

• Explain the impact of environmental, social, and economic sustainability on housekeeping

• Calculate carbon footprint of a hotel stay

• Understand the role of sustainability in housekeeping operations.

• Highlight trends in sustainability management in Housekeeping operations

• Identify areas for application and/or improvement of sustainability practices

• Design an implementation strategy to achieve the organisation’s green management goals

• Communicate sustainability strategies to stakeholders through a winning presentation

• Engage colleagues in regular dialogues on industry sustainability practices to promote individual participation

• Prepare a method to review the effectiveness of adopting alternative methodologies for the management of sustainable operations using green initiatives

• Produce new concepts of services and room offerings catering to the next generation of travelers

• Analyse P&L using data analytics to make smart business decisions

• Use tools to control costs

• Plan, prepare and present budgets for housekeeping costs

• Obtain information on technology used to increase productivity

• Understand the cycle of coaching

• Deliver clear expectations to the team using techniques such as talking straight, active listening and demonstrating respect

• Gain insights and learn tools into handling inferior performance by correcting

• Use delegation as a tool to motivate key players in the team

• Gain insight into using tools for performance measurement

• Practice problem solving and produce a clear action plan which delivers results

• Implement the 5-step training programme for quality control

• Develop winning strategies by collaborating with external contractors and agencies

• Undertake a cost benefit analysis of contracting out verses in-house operations

• Use the PA mapping tool to set up PA operations from the start

COURSE DESCRIPTION

FULL COURSE FEE S$2180 INCLUDING GST

The Future of Housekeeping for the Professional Housekeeper is an innovative course designed to equip housekeeping professionals with the skills and knowledge needed to thrive in a rapidly evolving industry. It covers key areas such as sustainability, technology and innovation, data analysis, people, and financial management.

Read all about the Masterclass Trainer Ms. Elizabeth Lycette here.

WHO SHOULD ATTEND

This course is tailored for Directors of Housekeeping, Executive Housekeepers, Assistant Mangers, Senior Supervisors, Rooms Division Managers and Front Office Managers looking for career development to Rooms Division.

Participants should have relevant supervisory or management experience in the housekeeping and/or rooms division.

COURSE OBJECTIVES

This course will cover a broad spectrum of skills and knowledge that would equip professional housekeepers for the challenges and opportunities in the evolving landscape of the industry in areas such as sustainability practices, emerging technologies in housekeeping, business and entrepreneurship skills, housekeeping operations, staff training and development and leadership skills.

At the end of the course, participants will be able to apply skills and knowledge obtained to implement and drive sustainability practices, adopt technology, and smart solutions to streamline processes, and future-proofing job role through upskilling and reskilling of self and team members.

COURSE STRUCTURE

Methodology

Lecture, case studies, discussions, and hands-on application through work exercises and project development sheet.

Assessment

Implementation Plan / Project

Certificate

Certificate of Achievement

COURSE OUTLINE

This course covers the following:

• Explain the impact of environmental, social, and economic sustainability on housekeeping

• Calculate carbon footprint of a hotel stay

• Understand the role of sustainability in housekeeping operations.

• Highlight trends in sustainability management in Housekeeping operations

• Identify areas for application and/or improvement of sustainability practices

• Design an implementation strategy to achieve the organisation’s green management goals

• Communicate sustainability strategies to stakeholders through a winning presentation

• Engage colleagues in regular dialogues on industry sustainability practices to promote individual participation

• Prepare a method to review the effectiveness of adopting alternative methodologies for the management of sustainable operations using green initiatives

• Produce new concepts of services and room offerings catering to the next generation of travelers

• Analyse P&L using data analytics to make smart business decisions

• Use tools to control costs

• Plan, prepare and present budgets for housekeeping costs

• Obtain information on technology used to increase productivity

• Understand the cycle of coaching

• Deliver clear expectations to the team using techniques such as talking straight, active listening and demonstrating respect

• Gain insights and learn tools into handling inferior performance by correcting

• Use delegation as a tool to motivate key players in the team

• Gain insight into using tools for performance measurement

• Practice problem solving and produce a clear action plan which delivers results

• Implement the 5-step training programme for quality control

• Develop winning strategies by collaborating with external contractors and agencies

• Undertake a cost benefit analysis of contracting out verses in-house operations

• Use the PA mapping tool to set up PA operations from the start

PROGRAMME OVERVIEW

This practical workshop includes all aspects of modern housekeeping management.  It is suitable for Executive Housekeepers, Housekeeping Managers, Rooms Division Managers, Head Housekeepers, Assistant and Deputy Housekeepers and all those responsible for housekeeping operations….. and will deliver skills which will improve business outcomes, improve the performance of the team and better customer experiences.

This three day workshop focuses on the multiple roles of the Housekeeping Manager as a Senior Manager, Integrator and Operational Specialist. 

Learning outcomes include housekeeping specific financial management, housekeeping operations, staff training & performance management, leadership skills for the housekeeping manager and quality control tools and tips.

Development programme sessions are lively and interactive, encouraging participation through interactive exercises, networking and shared experiences. 

Course Fee QAR1850 includes daily morning tea, light lunch, afternoon tea and all course materials.

PAYMENT OPTIONS

PayPal, Gocardless and Strike or TT via bank account

LEARNING OUTCOMES

Day 1: The role as Senior Manager – managing finance and managing people

1/2 DAY FINANCIAL MANAGEMENT

• Learn how to make smart business decisions which impact the business through a clear understanding of the analysis and actioning of the Rooms Division P&L.

• Acquire useful tools to control costs, ensuring KPI’s and monthly goals are met, as well as managing monthly results.

• Take control of expenses through smart rostering, intelligent stocktakes and meaningful measurement of productivity.

• Discover ways to plan, prepare and present budgets for Housekeeping costs including labour, operating supplies and all expense lines relating to Housekeeping operations

1/2 DAY COACHING SKILLS AND STAFF MANAGEMENT

• Learn and understand the cycle of coaching.

• Develop quick and effective training programmes with essential follow up.

• Acquire skills on how to deliver clear expectations to the team using techniques such as talking straight, active listening and demonstrating respect.

• Gain valuable skills in tools for correcting poor performance.

• Uncover ways to develop trust in order to give credit to others and create loyalty.

Day 2:  The role as Integrator - team leadership and motivation

• Learn how to integrate Housekeeping vision and goals with all other stakeholders including team members, supervisors, peers, senior managers, corporate office and owners. 

• Develop the ability to present and sell an idea or project with winning results which will gain trust and elevate the profile of the Housekeeping Department

• Understand how to create a motivating environment for the team through shared ideas from the group by adding employee value, instilling pride in the brand and the Department through great teamwork

• Learn how delegating works as a tool to motivate the team. 

• Discuss and share ideas on celebrating success.

• Develop the skills required to improve self-branding and managing up.

• Undertake a group exercise in crisis management.

Day 3: The role as Operational Specialist - Housekeeping Operations and Quality Control Management

• Learn the importance of effective housekeeping quality control techniques and tools. 

• Practice problem solving and come up with a clear action plan which delivers results

• Gain insight into the tools required for performance measurement including quality control checklists, measuring, analysing and improving results

• Learn quality control through the implementation of training programmes for Room Attendants with proactive follow-up.

• Develop winning strategies by collaborating with external contractors and agencies. 

• Undertake a cost benefit analysis of contracting-out versus in-house operations.

• Bring all the learnings from the 3 days together and develop an action plan to move the Department forward

• Look into the future of Housekeeping through a presentation on "The future Of Housekeeping - Trends and Innovations in 2023" 

Great news- we’ve added flexibility to the Dubai Housekeeping Managers workshop - you can now select 1,2 or 3 days on the topic of your choice for AED750 per day or AED2250 for the full 3 days. Time to up-skill and gain valuable insights which will assist in day to day Operations. Click on the BUTTONS to register.

PROGRAMME OVERVIEW

This practical workshop includes all aspects of modern housekeeping management.  It is suitable for Executive Housekeepers, Housekeeping Managers, Rooms Division Managers, Head Housekeepers, Assistant and Deputy Housekeepers and all those responsible for housekeeping operations….. and will deliver skills which will improve business outcomes, improve the performance of the team and better customer experiences.

This three day workshop focuses on the multiple roles of the Housekeeping Manager as a Senior Manager, Integrator and Operational Specialist. 

Learning outcomes include housekeeping specific financial management, housekeeping operations, staff training & performance management, leadership skills for the housekeeping manager and quality control tools and tips.

Development programme sessions are lively and interactive, encouraging participation through interactive exercises, networking and shared experiences. 

Course Fee AED 750/day or AED2250/three days includes daily morning tea, light lunch, afternoon tea and all course materials

Day 1: The role as Senior Manager – managing finance and managing people

1/2 DAY FINANCIAL MANAGEMENT

• Learn how to make smart business decisions which impact the business through a clear understanding of the analysis and actioning of the Rooms Division P&L.

• Acquire useful tools to control costs, ensuring KPI’s and monthly goals are met, as well as managing monthly results.

• Take control of expenses through smart rostering, intelligent stocktakes and meaningful measurement of productivity.

• Discover ways to plan, prepare and present budgets for Housekeeping costs including labour, operating supplies and all expense lines relating to Housekeeping operations

1/2 DAY COACHING SKILLS AND STAFF MANAGEMENT

• Learn and understand the cycle of coaching.

• Develop quick and effective training programmes with essential follow up.

• Acquire skills on how to deliver clear expectations to the team using techniques such as talking straight, active listening and demonstrating respect.

• Gain valuable skills in tools for correcting poor performance.

• Uncover ways to develop trust in order to give credit to others and create loyalty.

Day 2:  The role as Integrator - team leadership and motivation

• Learn how to integrate Housekeeping vision and goals with all other stakeholders including team members, supervisors, peers, senior managers, corporate office and owners. 

• Develop the ability to present and sell an idea or project with winning results which will gain trust and elevate the profile of the Housekeeping Department

• Understand how to create a motivating environment for the team through shared ideas from the group by adding employee value, instilling pride in the brand and the Department through great teamwork

• Learn how delegating works as a tool to motivate the team. 

• Discuss and share ideas on celebrating success.

• Develop the skills required to improve self-branding and managing up.

• Undertake a group exercise in crisis management.

Day 3: The role as Operational Specialist - Housekeeping Operations and Quality Control Management

• Learn the importance of effective housekeeping quality control techniques and tools. 

• Practice problem solving and come up with a clear action plan which delivers results

• Gain insight into the tools required for performance measurement including quality control checklists, measuring, analysing and improving results

• Learn quality control through the implementation of training programmes for Room Attendants with proactive follow-up.

• Develop winning strategies by collaborating with external contractors and agencies. 

• Undertake a cost benefit analysis of contracting-out versus in-house operations.

• Bring all the learnings from the 3 days together and develop an action plan to move the Department forward

• Look into the future of Housekeeping through a presentation on "The future Of Housekeeping - Trends and Innovations in 2023" 

PAYMENT OPTIONS

PayPal, Gocardless and Strike or TT via bank account

PROGRAMME OVERVIEW

This practical workshop includes all aspects of modern housekeeping management.  It is suitable for Executive Housekeepers, Housekeeping Managers, Rooms Division Managers, Head Housekeepers, Assistant and Deputy Housekeepers and all those responsible for housekeeping operations….. and will deliver skills which will improve business outcomes, improve the performance of the team and better customer experiences.

This three day workshop focuses on the multiple roles of the Housekeeping Manager as a Senior Manager, Integrator and Operational Specialist. 

Learning outcomes include housekeeping specific financial management, housekeeping operations, staff training & performance management, leadership skills for the housekeeping manager and quality control tools and tips.

Development programme sessions are lively and interactive, encouraging participation through interactive exercises, networking and shared experiences. 

Course Fee £475 includes daily morning tea, lunch, afternoon tea and all course materials.

PAYMENT OPTIONS

PayPal, Gocardless and Strike or TT via bank account

LEARNING OUTCOMES

Day 1: The role as Senior Manager – managing finance and managing people

1/2 DAY FINANCIAL MANAGEMENT

• Learn how to make smart business decisions which impact the business through a clear understanding of the analysis and actioning of the Rooms Division P&L.

• Acquire useful tools to control costs, ensuring KPI’s and monthly goals are met, as well as managing monthly results.

• Take control of expenses through smart rostering, intelligent stocktakes and meaningful measurement of productivity.

• Discover ways to plan, prepare and present budgets for Housekeeping costs including labour, operating supplies and all expense lines relating to Housekeeping operations

1/2 DAY COACHING SKILLS AND STAFF MANAGEMENT

• Learn and understand the cycle of coaching.

• Develop quick and effective training programmes with essential follow up.

• Acquire skills on how to deliver clear expectations to the team using techniques such as talking straight, active listening and demonstrating respect.

• Gain valuable skills in tools for correcting poor performance.

• Uncover ways to develop trust in order to give credit to others and create loyalty.

Day 2:  The role as Integrator - team leadership and motivation

• Learn how to integrate Housekeeping vision and goals with all other stakeholders including team members, supervisors, peers, senior managers, corporate office and owners. 

• Develop the ability to present and sell an idea or project with winning results which will gain trust and elevate the profile of the Housekeeping Department

• Understand how to create a motivating environment for the team through shared ideas from the group by adding employee value, instilling pride in the brand and the Department through great teamwork

• Learn how delegating works as a tool to motivate the team. 

• Discuss and share ideas on celebrating success.

• Develop the skills required to improve self-branding and managing up.

• Undertake a group exercise in crisis management.

Day 3: The role as Operational Specialist - Housekeeping Operations and Quality Control Management

• Learn the importance of effective housekeeping quality control techniques and tools. 

• Practice problem solving and come up with a clear action plan which delivers results

• Gain insight into the tools required for performance measurement including quality control checklists, measuring, analysing and improving results

• Learn quality control through the implementation of training programmes for Room Attendants with proactive follow-up.

• Develop winning strategies by collaborating with external contractors and agencies. 

• Undertake a cost benefit analysis of contracting-out versus in-house operations.

• Bring all the learnings from the 3 days together and develop an action plan to move the Department forward

• Look into the future of Housekeeping through a presentation on "The future Of Housekeeping - Trends and Innovations in 2023" 

PROGRAMME OVERVIEW

This practical workshop includes all aspects of modern housekeeping management.  It is suitable for Executive Housekeepers, Housekeeping Managers, Rooms Division Managers, Head Housekeepers, Assistant and Deputy Housekeepers and all those responsible for housekeeping operations….. and will deliver skills which will improve business outcomes, improve the performance of the team and better customer experiences.

This three day workshop focuses on the multiple roles of the Housekeeping Manager as a Senior Manager, Integrator and Operational Specialist. 

Learning outcomes include housekeeping specific financial management, housekeeping operations, staff training & performance management, leadership skills for the housekeeping manager and quality control tools and tips.

Development programme sessions are lively and interactive, encouraging participation through interactive exercises, networking and shared experiences. 

Course Fee £400 includes daily morning tea, light lunch, afternoon tea and all course materials.

PAYMENT OPTIONS

PayPal, Gocardless and Strike or TT via bank account

LEARNING OUTCOMES

Day 1: The role as Senior Manager – managing finance and managing people

1/2 DAY FINANCIAL MANAGEMENT

• Learn how to make smart business decisions which impact the business through a clear understanding of the analysis and actioning of the Rooms Division P&L.

• Acquire useful tools to control costs, ensuring KPI’s and monthly goals are met, as well as managing monthly results.

• Take control of expenses through smart rostering, intelligent stocktakes and meaningful measurement of productivity.

• Discover ways to plan, prepare and present budgets for Housekeeping costs including labour, operating supplies and all expense lines relating to Housekeeping operations

1/2 DAY COACHING SKILLS AND STAFF MANAGEMENT

• Learn and understand the cycle of coaching.

• Develop quick and effective training programmes with essential follow up.

• Acquire skills on how to deliver clear expectations to the team using techniques such as talking straight, active listening and demonstrating respect.

• Gain valuable skills in tools for correcting poor performance.

• Uncover ways to develop trust in order to give credit to others and create loyalty.

Day 2:  The role as Integrator - team leadership and motivation

• Learn how to integrate Housekeeping vision and goals with all other stakeholders including team members, supervisors, peers, senior managers, corporate office and owners. 

• Develop the ability to present and sell an idea or project with winning results which will gain trust and elevate the profile of the Housekeeping Department

• Understand how to create a motivating environment for the team through shared ideas from the group by adding employee value, instilling pride in the brand and the Department through great teamwork

• Learn how delegating works as a tool to motivate the team. 

• Discuss and share ideas on celebrating success.

• Develop the skills required to improve self-branding and managing up.

• Undertake a group exercise in crisis management.

Day 3: The role as Operational Specialist - Housekeeping Operations and Quality Control Management

Learn the importance of effective housekeeping quality control techniques and tools. 

• Practice problem solving and come up with a clear action plan which delivers results

• Gain insight into the tools required for performance measurement including quality control checklists, measuring, analysing and improving results

• Learn quality control through the implementation of training programmes for Room Attendants with proactive follow-up.

• Develop winning strategies by collaborating with external contractors and agencies. 

• Undertake a cost benefit analysis of contracting-out versus in-house operations.

• Bring all the learnings from the 3 days together and develop an action plan to move the Department forward

• Look into the future of Housekeeping through a presentation on "The future Of Housekeeping - Trends and Innovations in 2023"