PROGRAMME OVERVIEW
This practical workshop includes all aspects of modern housekeeping management. It is suitable for Executive Housekeepers, Housekeeping Managers, Rooms Division Managers, Head Housekeepers, Assistant and Deputy Housekeepers and all those responsible for housekeeping operations….. and will deliver skills which will improve business outcomes, improve the performance of the team and better customer experiences.
This three day workshop focuses on the multiple roles of the Housekeeping Manager as a Senior Manager, Integrator and Operational Specialist.
Learning outcomes include housekeeping specific financial management, housekeeping operations, staff training & performance management, leadership skills for the housekeeping manager and quality control tools and tips.
Development programme sessions are lively and interactive, encouraging participation through interactive exercises, networking and shared experiences.
Course Fee AED 750/day or AED2250/three days includes daily morning tea, light lunch, afternoon tea and all course materials
LEARNING OUTCOMES
1/2 DAY FINANCIAL MANAGEMENT
Learn how to make smart business decisions which impact the business through a clear understanding of the analysis and actioning of the Rooms Division P&L.
Acquire useful tools to control costs, ensuring KPI’s and monthly goals are met, as well as managing monthly results.
Take control of expenses through smart rostering, intelligent stocktakes and meaningful measurement of productivity.
Discover ways to plan, prepare and present budgets for Housekeeping costs including labour, operating supplies and all expense lines relating to Housekeeping operations
1/2 DAY COACHING SKILLS AND STAFF MANAGEMENT
Learn and understand the cycle of coaching.
Develop quick and effective training programmes with essential follow up.
Acquire skills on how to deliver clear expectations to the team using techniques such as talking straight, active listening and demonstrating respect.
Gain valuable skills in tools for correcting poor performance.
Uncover ways to develop trust in order to give credit to others and create loyalty.
PAYMENT OPTIONS
PayPal, Gocardless and Strike or TT via bank account