PERSONALISED REVIEW

OF HOUSEKEEPING OPERATIONS

L&A provides personalised operational reviews of existing housekeeping operation to assist in identifying challenges and assessing effectiveness and productivity of current procedures.

L&A consultants work closely with the Housekeeping Manager providing a unique opportunity to further improve and fine-tune the operational and financial performance of this important department.

A typical consultancy assignment of this type starts with an initial 3–5-day review followed by further visits over a 3-6 month period. This enables the Executive Housekeeper to implement strategies to enhance the operation of the department with the guidance and continual mentoring support of the consultant.

  • An L&A Consultant stays at the hotel for a period of 5 – 10 days and conducts a full 2-3 day audit of the Housekeeping operation. Once complete, the Consultant prepares a report and an action plan for the Executive Housekeeper and their team. For the remaining days, the Consultant coaches and mentors the senior Housekeeping team through the action plan, giving tools, skills and guidance to improve the operation.

  • Executive Housekeepers in any operation, however this is particularly useful for newly promoted Housekeeping Managers and teams going through periods of major change.

  • The emphasis is on assisting the Housekeeping team to develop solutions by helping themselves to continually progress forward. With an outside impartial view of Housekeeping, Senior Management will gain further insights into the Housekeeping operation and come up with ways to support the Housekeeping team to achieve tangible goals.

  • The initial audit and implementation of the action plan is from 5 – 10 days, depending on the complexity of the property. A follow up visit of 5 days, after 3 – 6 months is strongly recommended, to ensure the action plan is on track, to help fine tune the operations and offer ongoing support and guidance to the Housekeeping team.

  • There are huge benefits to the Housekeeping operation and the hotel as a whole. The Housekeeping Manager gains confidence and this enables them to make decisions to improve financial and service quality performance of the Department. Management can be sure the Housekeeping operation is working at its most optimal and productive pac

  • Clear guidelines on challenges in the Housekeeping operations and how to fix them. Practical tools and methods to improve productivity, financial results and streamline Housekeeping.

    Clear guidelines that any Housekeeper can follow in the form of an action plan

    Direction and training on the implementation of the action plan

    Tools to improve productivity and financial results

    Comprehensive report on our findings and solutions

    Measurable KPIs to support audit findings